Stop Losing Customers to Long Waits
OneApp QMS eliminates queues, reduces wait times by 60%, and boosts NPS by 18 points. The intelligent, cloud-based queue management system trusted by hospitals, government offices, and financial institutions worldwide.
Why Organizations Choose OneApp QMS
An intelligent, cloud-based solution that seamlessly manages customer flow across diverse industries—from busy hospitals to high-traffic government offices.
AI-Powered Intelligence
Leverages real-time data analytics and machine learning to optimize customer flow, predict wait times, and automatically route customers to reduce wait times by up to 60%.
Zero Learning Curve
Intuitive interface ensures staff can start using QMS within minutes. Easy implementation, seamless customization, and quick onboarding—typically deployed in 5 days or less.
Integrated Feedback Loop
Built-in feedback system captures customer satisfaction in real-time. Address issues immediately, prevent churn, and turn customers into promoters—all within the same platform.
Real-Time Analytics Dashboard
Comprehensive analytics enable data-driven decisions. Track wait times, service efficiency, customer satisfaction, and staff performance—all in real-time from one powerful dashboard.
Three Powerful Ways to Manage Customer Flow
Comprehensive coverage for every customer scenario—from walk-ins to advance bookings—ensuring smooth transitions from inquiry to service delivery.
| Component | Walk-In Management (Kiosk/QR) | Remote Appointment Booking | Officer Serving Interface |
|---|---|---|---|
| Method | Customers obtain tokens via touch-screen kiosk or QR code scan at the entrance. | Seamlessly integrates with your existing website or mobile app for convenient advance booking. | Officers call customers using dedicated applications (mobile or desktop widget). |
| Customer Notification | Instant confirmation and real-time status updates via SMS, email, or push notifications. | Automated booking confirmation and appointment reminders via push notifications. | Multi-channel notifications via display screens, web app (QR access), or custom OneApp mobile application. |
Built for Scale. Designed for Success.
QMS goes beyond a simple ticketing system—it's a comprehensive management platform designed for enterprise-scale operations across any industry.
One System, Unlimited Locations
Cloud-based architecture seamlessly integrates operations across multiple, geographically diverse locations from a single, powerful dashboard. Manage hospitals, government offices, or retail chains—all from one place.
Ultimate Customer Experience
Delivers exceptional customer journey management with integrated feedback systems and proactive issue resolution. Boost NPS by 18 points and turn frustrated customers into loyal advocates.
Fully Customizable & Integrable
Easily implemented and customized to your exact requirements. Seamlessly integrates with existing software solutions, POS systems, EHR platforms, and more—no disruption to your current workflow.
Efficiency Reports & Data Mastery
QMS delivers comprehensive, real-time reports essential for Management Information Systems (MIS) and strategic quality improvement initiatives. Make data-driven decisions that drive measurable results.
- Key Metrics: Average service time, daily customer volume, wait times, and comprehensive performance analytics.
- Strategic Insights: Real-time data, customer reviews, and feedback analytics drive informed decision-making and continuous improvement.
The QMS Workflow: Your Complete Customer Journey
A streamlined overview of how customers and staff interact with QMS—from entry to service completion. Simple, efficient, and designed for maximum satisfaction.
Remote Appointments
Customers book appointments remotely via your website, mobile app, or OneApp, with optional initial feedback collection. Reduce no-shows with automated reminders.
Walk-In Service
Walk-in customers obtain tokens via kiosk or QR code scan, receiving instant confirmation via SMS, email, or push notifications. No app download required.
Officer Interface
Service officers call customers via mobile or desktop application, ensuring personalized and efficient service delivery. Streamlined workflow increases productivity by 40%.
Display Screens
Real-time token status displayed on large screens in waiting areas for clear visibility. Reduces customer anxiety and improves experience.
Mobile Status Updates
Customers receive real-time token status updates directly on their personal mobile devices. Wait comfortably, get notified when it's your turn.
Admin Dashboard
Comprehensive analytics dashboard with real-time monitoring of staff performance, customer satisfaction, and operational metrics. Make data-driven decisions instantly.
Ready to Eliminate Long Waits Forever?
Join 500+ organizations already using OneApp QMS to reduce wait times by 60%, boost NPS by 18 points, and transform customer experience. Start your 14-day free trial—completely free, no commitment required.
Perfect Solutions for High-Traffic Industries
QMS is easily configurable and perfectly suited for organizations across these key sectors—proven results in each industry.
Healthcare Sector
Ideal for hospitals, polyclinics, and medical laboratories managing high patient volumes across multiple locations. OneApp delivers comprehensive solutions including QMS, feedback systems, and integrated healthcare management tools that reduce patient wait times and improve satisfaction.
Public Sector
Designed to help governments serve citizens efficiently. QMS delivers exceptional citizen journey experiences for post offices, immigration/passport offices, DMV services, and other government facilities. Transform citizen satisfaction and reduce processing times.
Financial Sector
Delivers exceptional customer journey experiences for banking and financial institutions. QMS is easily configurable for all financial organizations, from local cooperative banks to multinational financial institutions. Reduce branch wait times and improve customer retention.
Telecom & Retail
Perfect for managing customer flow in busy telecom stores, retail shops, and restaurant counters. Enhanced with add-on services like customer feedback systems for complete customer experience management. Increase sales and reduce abandoned queues.
QMS Applications and Hardware
Application Ecosystem
Walk-in App
Streamlined Entry: Enables walk-in customers to obtain tokens via kiosk or QR code scan. Instant confirmation via SMS, push notifications, or printed tokens.
Display Status App
Real-Time Visibility: Displays live token status across departments. Accessible via waiting area screens or customers' mobile devices for complete transparency.
Admin App
Comprehensive Analytics: Call tickets, view real-time reports on organization, location, service, and agent performance. Monitor operations across custom timeframes.
Custom Customer App
Unified Experience: Customers can book appointments, submit feedback, and receive reminders. A single-window solution for all your organization's services.
Web Portal
Centralized Management: Super admin access to configure services, manage locations, set up content, and monitor operations in real-time from any desktop.
Hardware Requirements
While QMS is cloud-based, it supports essential hardware components for physical location operations.
Touch Screen Kiosks
Recommended for walk-in token issuance.
Android TV
Used for display screens in waiting areas.
Android Tablet
Optional hardware for kiosk or display screen configuration.
Printer
Optional thermal printers for token printing.
"Proactive engagement with every aspect of the customer journey is essential for exceptional service. QMS continuously alerts your officers to ensure optimal service delivery at all times."
Our Core Promises
Customer Satisfaction
Your success is our priority. We offer free trial programs to help organizations discover the transformative opportunities provided by OneApp solutions.
Data Security & Privacy
Data security and privacy are our highest priorities. We believe individuals own their personal data. OneApp guarantees that no data will be used without explicit consent. Informed consent is mandatory for any data usage or research purposes.
Have Questions? We're Here to Help
Our team is ready to answer your questions and help you get started with QMS