Case Study: - Passport & Immigration Service Processing by Any
Public services like passport application and processing can be efficiently streamlined
and can be made a wonderful customer journey experience with OneApp Smart
Application Services by any governments across the globe.
Team OneApp is very keen to work with governments across the developing world to
customize OneApp solutions to make robust and agile solutions as per the needs of
citizens and governments.
Benefits of OneApp for Public
Our Agile Software Development Approach brings you the most user
friendly and citizen benefitted solutions.
SaaS models are very much affordable for government and citizens.
Light and fast web applications and mobile applications with better
Citizen Journey Management at its best. Governance with
best citizen experiences.
Efficient and highly customizable data reports for better insights and
“OneApp Infinite Solutions”
Immigration & Passport Services - a sample case study.
“Immigration & Passport Service of the Republic of Agrabah"
website through which citizen could apply for passport:
Team OneApp can help any governments to design a user-friendly,
security audited, efficient website like the above-mentioned sample
Citizens can easily browse through the website, finds passport application links,
upload relevant data and take an appointment for a future date to process the
passport processing at a chosen Passport Application Processing Center
OneApp work cycle in the Passport Application Processing Center!
Application Verification Counter (APV COUNTER) → Counter A → Counter B →
Counter C→ COUNTER D → SMART EXIT.
Checking of availability of required documents with applicant in original.
Generating a check-in ticket with OneQ Smart Citizen Flow Management
Citizen can wait at the wait launch being aware of his exact status on Government
OneApp Smart Mobile Application or the display screens on the wall to wait for his
turn at Counter A.
Receipt of passport application and data verifications. Original document
scanning and uploading to the government systems by a smart informed
Capturing biometric id and photo of the applicant with the system.
Transferring citizen to Counter B.
Verification of the passport application by the verifying government officer
If any document left for upload / data modification needed, verifying
officer sends it to Counter A.
In case of complication in application it may be sent to the in charge main
officer for opinion and further directions.
Transfer citizen to Counter C