Master the Branch Experience: Reduce Wait Times by 60%
OneApp provides highly customizable solutions for all financial institutions—from regional banks to multinational conglomerates. We assure seamless customer flow management, turning wait times into productive experiences that drive satisfaction and operational efficiency.
The OneApp Financial Advantage
Our solutions prioritize both customer needs and operational intelligence, ensuring every department is intimate with customer requirements before they even arrive.
The Three Pillars of Smart Banking
Seamless Customer Flow
Eliminates wait-time frustration and ensures quick routing to the correct service representative.
OneLoop Feedback System
Collects customer reviews and comments in real-time, providing an immediate feedback loop.
Smart Management Reports
Delivers key management information insights for better strategic planning and resource allocation.
Key Features for Enhanced Customer Journey
We are passionate about innovating the best customer experiences, giving power back to the customer with these core features:
Location-Based Scheduling
Customers can schedule a convenient appointment prior to arrival via mobile or web application, eliminating unnecessary travel and wait time.
Self-Service Check-In
Customers check in instantly to the existing queue via smart kiosks, mobile application, or reception, giving them control over their time.
Real-Time Visibility
Status information is delivered instantly to the customer's mobile application and in-branch display TVs, keeping them informed and reducing anxiety.
Smart Feedback Facilities
Dedicated customer review and feedback features assure genuine feedback on services offered, enabling continuous evolution toward a better experience.
Transforming Your Workforce and Efficiency
We don't just optimize the customer experience; we empower your team.
Empowering the Smart Officer
OneApp equips your officers with excellent insights about customer requirements and needs before the service begins. This contextual data enables them to act wisely and deliver personalized service immediately.
Service History Analysis
Complete customer service history data can be analyzed via various reports generated, supporting informed decision-making.
Maximized Efficiency
Smart management of customer appointments makes your workforce's efficiency peak, saving significant operational costs through optimized staffing levels.
Continuous Improvement
The closed-loop customer feedback system assures genuine assessment of services, driving the organization toward a more perfect customer experience model.
Ready to Transform Your Financial Branch Experience?
OneApp Solutions are best suitable for all financial institutions, providing customizable solutions to improve customer journeys and experiences. Our offerings include a feedback system, smart reports, and location-based mobile/web applications that enhance customer interactions.
Reduce wait times by 60% and boost NPS by 18 points with proven solutions trusted by financial institutions worldwide.