Browse through our wide array of case studies to find out more about how we have helped some of our clients from around the world.
Choose your own industry
Africa’s one of the biggest private multi-specialty tertiary care
centers use OneApp to manage their queue!!
MP Shah Hospital, Nairobi has a really good number of patient walk-ins
in all departments. Emergency, Triage areas are always crowded.
Pediatric clinics daily has a walk-in more than 250 customers.
MP Shah’s Team seriously started exploring a very reliable queue
management system and we were chosen for the assignment.
A hospital closes to 1000 outpatient walk-in every day.
Multi-specialty tertiary care center with a very sophisticated
Staff training is a challenge as we must train a good number of
staffs across different departments simultaneously.
Suggesting hardware with quality and nominal costs to implement our OneQ.
What we achieved
With our efficient implementation strategy, we completed all our
implementation process via online supports and proper
coordination of the hospital IT department.
User Interface (UI) of our range of applications are the best in
class that anyone could easily be trained in. We trained their all
staffs with short span of time.
OneApp key feature is its compatibility with affordable hardware.
Client started getting amazing real-time reports of customer
journey, treatment time etc which helped management to take
further decisions on quality improvement strategies.
How OneQ (Smart Queue Management Systems) resolved the
patient flow management issues at a Day Care Centre operating
in different shifts on a daily basis?
One of the biggest cancer research institutes in South Asia’s biggest
challenge was its overwhelmingly crowded day care center. A chronic
cancer patient is someone whom demands high amount of care and
MVR Cancer Centre & Research Institute was seriously seeking an
apt queue management / customer journey management solution
available in the market. Patients, their relatives were complaining
about the continuous, unpredictable waiting time they had to go
through in these painful times.
That’s when their IT Team came across OneQ and it is highly
Our team took this as a challenging project and analyzed the
operation flows of the day care center.
According to the bed capacity and the patient flows they have
been maintaining three or four shifts on a daily basis.
Overwhelming crowds at different shifts as there are more than
one shifts with a bed capacity of 40.
Registration counter itself was a pain point since the day
care center has started operating.
Customer journey was never been properly tracked. It created
a situation of unpredictability for the relatives and patient
himself in a lot of cases.
How we solved it
Our consultants discussed with the managers & the customers
of day care center about the kind of genuine issues they face at
the day care center in detail.
We identified at least 4 pain points, we did customization of our
existing solution in the least amount of time possible as there
were real time constraints. (Means just in 48 hours).
The solution was implemented in a SaaS model at the day care
center, which leaves less burden of initial huge investments.
Why this multi-location polyclinic and medical laboratory opted
OneQ (Smart Queue Management Systems)?
Medya Centre, Erbil, Iraq is a reputed multi-specialty polyclinic and
laboratory with an array of doctors and all kinds of lab tests from
basic blood test to PET scan, They have smart and efficient doctors in
around nine super specialty departments.
The daily walk-in patients have been surpassing 300 walk-ins. The
patient registration and unexpected waiting times were really
becoming a trouble for the management.
Medya Center's patient flow has been aroused above the limit, that
they needed an efficient automated system than the manual
efforts they put in.
Unexpected waiting times at registration and other departments.
Especially once a doctor prescribes a couple of medical tests
together for a patient, there was a lack of coordination among
different testing departments, Like lab tests and ultra sound
Management information about daily customer flow reports, which departments managed more patients etc were not at all proper.
How we solved it
Medya Center contacted us for a reliable solution, we interacted
in detail to identify their key issues.
We had good interaction with the operations manager and
made a reasonable framework for customizing and
implementing our OneApp solutions.
Implementation and trainings were done online.
Our dedicated team has supported Medya Center to make
this happen in a perfect manner by online. Training,
implementation were remotely.
Till the date OneQ system is working 365 days a year with
closely to nil performance issues.
If you are a polyclinic, medical lab operating anywhere
around the globe, let it be single location or multi location
operations, our team is here to help you out with the world’s
most customizable and user-friendly queue management