Real Results: How Healthcare Facilities Reduced Wait Times by 60%
Discover how leading hospitals, clinics, and medical laboratories transformed patient flow management, improved satisfaction, and achieved measurable results with OneApp's intelligent queue management system.
Africa's Premier Multi-Specialty Tertiary Care Center: Managing 1,000+ Daily Patients
MP Shah Hospital, Nairobi—one of Africa's leading healthcare facilities—experiences a significant volume of patient walk-ins across all departments. Emergency and triage areas are consistently crowded, with pediatric clinics handling over 250 daily walk-ins alone.
Facing overwhelming patient flow challenges, the hospital's team sought a reliable, scalable queue management system and selected OneApp for implementation across their entire facility.
Challenges Faced
- Nearly 1,000 outpatient walk-ins daily across the facility
- Multi-specialty tertiary care center with sophisticated operations across departments
- Staff training challenges requiring simultaneous training across multiple departments
- Need for quality hardware recommendations with cost-effective implementation
Key Results Achieved
What We Achieved
-
Rapid Implementation: Completed full deployment via online support and coordination with the hospital's IT department in just 5 days
-
Effortless Training: Trained all staff quickly across multiple departments thanks to our intuitive, best-in-class user interface design
-
Cost-Effective Solution: Leveraged OneApp's compatibility with affordable hardware solutions, reducing initial investment while maintaining quality
-
Data-Driven Improvements: Enabled real-time reports on patient journey and treatment times for continuous quality improvements and operational optimization
Multi-Shift Day Care Centre: Eliminating Unpredictable Wait Times for Cancer Patients
MVR Cancer Centre & Research Institute, one of South Asia's largest cancer research institutes, faced overwhelming crowds at their day care center. With a bed capacity of 40 and multiple daily shifts, chronic cancer patients requiring high levels of care experienced unpredictable waiting times.
Patients and their relatives complained about the uncertainty during these difficult periods. The IT team discovered OneApp's highly customizable features and selected us to solve this critical challenge.
Challenges Faced
- Overwhelming crowds across multiple daily shifts with a bed capacity of 40
- Registration counter was a persistent pain point since operations began
- Customer journey tracking was inadequate, creating unpredictability for patients and relatives
Key Results Achieved
How We Solved It
-
Deep Consultation: Conducted detailed consultations with managers and patients to identify genuine pain points and specific workflow needs
-
Rapid Customization: Identified 4 key pain points and customized our solution within 48 hours to meet real-time operational constraints
-
Cost-Effective SaaS: Implemented a cloud-based SaaS model solution, significantly reducing initial investment burden while maintaining full functionality
Multi-Location Polyclinic: Managing 300+ Daily Patients Across 9 Departments
Medya Centre, Erbil, Iraq is a reputed multi-specialty polyclinic and laboratory with an array of doctors and comprehensive lab tests—from basic blood tests to PET scans. They operate across nine super specialty departments with daily walk-ins exceeding 300 patients.
Patient registration bottlenecks and unpredictable waiting times across multiple departments were becoming significant operational challenges, impacting both patient satisfaction and staff efficiency.
Challenges Faced
- Patient flow exceeded capacity, requiring an efficient automated system beyond manual efforts
- Unexpected waiting times at registration and various departments
- Lack of coordination among different testing departments (lab tests, ultrasound, etc.) when multiple tests were prescribed
- Inadequate management information about daily customer flow and department performance reports
Key Results Achieved
How We Solved It
-
Comprehensive Analysis: Engaged in detailed interactions with operations managers and staff to identify key operational issues across all departments
-
Custom Framework: Collaborated with operations manager to create a tailored framework for customization and seamless implementation across all locations
-
Remote Excellence: Completed full implementation and comprehensive staff training entirely online, demonstrating our remote support capabilities
Why This Solution Works
-
Perfect Remote Support: Our dedicated team supported Medya Center through flawless online implementation, training, and ongoing remote support
-
Reliable Uptime: OneApp QMS operates 365 days a year with near-zero performance issues, ensuring continuous operations
-
Universal Solution: Ideal solution for polyclinics and medical labs—single or multi-location operations—worldwide, with proven scalability
Ready to Transform Your Healthcare Facility?
Whether you're a hospital, clinic, or medical laboratory—single or multi-location—our team is here to help you implement the world's most customizable and user-friendly queue management system.
Reduce wait times by 60% and improve patient satisfaction with proven solutions trusted by healthcare facilities worldwide.